Refund Policy

Zawji — Islamic Matchmaking Platform

Effective date: March 1, 2026

1. Nature of Service

Connects are a digital product used within the ZAWJI platform. The money paid to purchase Connects is non-refundable, as Connects are digital content available for immediate use.

By purchasing Connects, the User acknowledges and agrees that digital goods are consumed upon use and cannot be returned.

2. Automatic Connect Refund for Chats

The Connect spent to start a chat is returned to your in-app balance automatically — as a Connect, not as money — if the chat contained 10 or fewer messages in total. The Connect is refunded only in this case.

No refund is issued if a mahram contact was shared during the chat.

3. Exceptions

Refunds may be issued in the following exceptional cases:

• Technical failure — the payment was charged but Connects were not credited to the User's account due to a technical error on the Platform's side.
• Duplicate charges — the User was charged multiple times for the same transaction.

To request a refund under these exceptions, please contact our support team with proof of payment (transaction ID, screenshot, or receipt).

4. Third-party Payments

Purchases made through third-party payment providers are governed by their respective refund policies:

• Telegram Stars — refunds are subject to Telegram's terms and conditions.
• Google Play — refunds are subject to Google Play's refund policy.
• Apple App Store — refunds are subject to Apple's refund policy.

For purchases made through these platforms, please contact the respective provider directly to request a refund.

5. Contact

If you have any questions about this Refund Policy or need to request a refund, please contact us:

• Telegram: @zawjiapp